Cancellation & Refund Policy

General

This website with the URL of encantofarmstays.com is operated by Encanto Destinations Private Ltd
We are committed to providing our customers with the highest quality services. We offer refund in accordance with this refund policy
You are advised to read our terms and conditions along with this policy
By using this website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on this website.
We offer a 2 business days refund policy for the eligible services.
Please read this Policy before availing service on this website so that you understand your rights as well as what you can expect from us.

Definitions

Business Days : means a day that is not Saturday, Sunday , public holiday or bank holiday in India or in the state where our office is located
Customer : means a person who avails services for considerations
Website : means this website with the URL : encantofarmstays.com
Date of Transaction : means the date of invoice of the service.

Refund Rules

Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a service. If due to unforeseen circumstances or limitations from our side, the service is not provided, then such orders stands cancelled and the amount paid by you is refunded.
When you make a qualifying refund request, we may refund the full amount, less any additional cost incurred by us in providing such services.
Once qualified, the refunds are applied to the original payment option

Order not confirmed But amount deducted

Exemptions

We may refuse to provide refund for a service if requests are placed after the refund window is closed

Your Data

The privacy of your data supplied to us during the return and refund procedure is also governed by the privacy policy

Response time

Cancellation of Return Request

A request for return or refund once made can be cancelled by contacting customer care at encantodestinations@gmail.com

Refusal of Return or Refund request

We reserve the right to refuse any request for a refund if such request is not in compliance with the policy or applicable laws.

Cancellation policy addition

Within 3 days of booked date or No Show – non refundable. If cancelled more than 3 days before the booked date, 10% of booking amount shall be deducted and refunded

Contact Us

For any feedback, concern or query, please reach out to us on encantodestinations@gmail.com